How to Dispute an Expedia or Booking.com Charge
Booking site disputes usually involve a cancellation that was not honored, a hotel that charged you again at the property, or fees that were not clear when you booked. The tricky part is knowing whether the booking site or the hotel holds your money.
Whether you're calling it a refund request, a chargeback, disputing the charge, or just contesting it, the steps below are the same.
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Find out who actually charged you
Check your confirmation and your card statement. Some bookings are paid to the booking site at the time of reservation, and others are paid to the hotel at the property, and each has a different route for a refund.
Contact the right party with your confirmation number
Message the booking site if they took the payment, or the property if they did. State the reservation number, the amount, and your cancellation or the issue, and keep a screenshot of your cancellation confirmation.
Ask for a written resolution
Request an email confirming the refund amount and timing. If you are told it was already refunded, ask for the transaction reference so you can trace it.
Dispute with your card issuer if the charge stays
Bring the confirmation, the cancellation proof, and the replies from the booking site and the property.
- •Always keep the cancellation confirmation. It is the single most useful document in a booking dispute.
- •Check whether your rate was refundable. A non-refundable rate may still be disputable if the property was not as described.
- •If you were charged twice, once by the site and once at the hotel, ask each for their proof of payment to find out which one should be reversed.
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Write My DisputeA self-help document tool, not a law firm. We can't promise refunds or provide legal advice.